The core technologies of Artificial Intelligence (AI) have not changed drastically over the past 20 years. The techniques of the past fell short, not due to inadequate design, but because the necessary computational capacity, raw volumes of data, and processing speed just weren't available or didn't exist. The continued exponential increases in computer power and decrease in relative cost (Moore's Law) coupled with vasts amounts of information collected from sensors and crawlers are catapulting AI to do extraordinary things. "By mining the patterns that are happening in the marketplace, tying that back to relevant news, tying that back to tribal knowledge within the team--it gives you a competitive advantage." Customer acquisition, the customer experience, and customer retention are all make or break stakes for companies and Sales, Service and Marketing across all industries are looking to AI as the key to innovation, growth, and the discovery and creation of new business opportunities.